Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be unused and in the same condition you received it, in its original packaging, with proof of purchase. To start a return, contact us at studio@storeroom.design.

For change-of-mind returns, return postage is covered by you. If your return is accepted, we'll send instructions on how and where to send your package to. Items sent back without first requesting a return cannot be accepted.

Made to order

Each piece is made to order. Standard pieces can be returned within 30 days under the conditions above. Custom finishes or bespoke orders cannot be returned, as they are made specifically for you.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is faulty, damaged, or you've received the wrong piece. We'll make it right and cover any return shipping in these cases.

Non-returnable items

We can't accept returns on custom or bespoke pieces, sale items, or gift cards. Get in touch if you're unsure about your specific item.

Refunds

Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank to process the refund. If more than 15 business days have passed since approval, contact us at studio@storeroom.design.